Hospitality Excellence
Time:
9:00 – 10:30 AM
Course Description:
Hospitality Excellence: Cultivating a Practice That Secures Lifelong Patients and Attracts Top Talent Dental providers often struggle to stand out in an increasingly competitive landscape. Practices must not only deliver excellent clinical care but also create exceptional experiences that foster patient loyalty and attract top-tier talent. There’s never been a better time to adopt hospitality-based care principles!
Tiffany Wuebben, RDH, introduces a transformative approach inspired by The Hygienepreneur’s renowned service standards. This course equips dental professionals with actionable strategies to elevate patient experiences, enhance team culture, and achieve measurable success. Attendees will uncover how to cultivate an atmosphere of service excellence that sets their practice apart.
We will explore methods to create meaningful patient interactions that foster trust and loyalty, paving the way for lifelong relationships. Learn how to implement hospitality-inspired protocols that grow your practice’s reputation through exceptional service, 5-star reviews, and positive word-of-mouth. Discover frameworks for cultivating a welcoming and productive team culture that retains top talent and drives long-term growth.
Gain the tools to redefine the patient and team experience for unparalleled growth and satisfaction. Equip yourself with the expertise to lead your practice into a future of hospitality-driven excellence!
Learning Objectives:
Integrate hospitality-driven care principles to surpass patient expectations and build loyalty.
Master strategies to treat patients as honored guests, elevating their experience and securing lifelong relationships.
Discover effective methods to earn 5-star reviews and encourage consistent referrals.
Transform your team culture into one that fosters collaboration, engagement, and exceptional service.
Learn how hospitality-centered care can help attract and retain high-caliber dental professionals.
Develop personalized patient approaches that increase satisfaction and trust.
Identify and implement service protocols that differentiate your practice from competitors.
Explore how to seamlessly merge clinical excellence with hospitality-driven care for a triple win scenario benefiting patients, your team, and the practice.
Establish workflow systems that drive efficiency while enhancing overall patient experiences. Strengthen communication and relationship-building skills to promote case acceptance.
Cultivate an inspiring workplace environment that empowers every team member to contribute to practice success.
CE:
Speaker Information
Tiffany Wuebben, RDH
Tiffany Wuebben, RDH, Founder of The Hygienepreneur, is an internationally recognized speaker, consultant, and author with 30+ years in dentistry. After two decades chairside, she built a reputation for turning hygiene into the practice’s primary engine of success— designing systems that cascade through calibrated periodontal diagnosis, intelligent scheduling, adjunct services, and recall/reactivation to elevate outcomes, case acceptance, and predictable profitability.
Her book, Hygienepreneur: The Dental Hygienist’s Guide to Achieving Career Success & Personal Transformation, distills 25 actionable lessons that strengthen patient care and measurable practice performance.
Drawing on roles in insurance, treatment coordination, case presentation, and regional leadership, Tiffany brings a whole-practice lens to every engagement. She aligns teams around clear KPIs, clinical standards, and a hospitality-driven patient experience so the hygiene playbook powers doctor productivity, production per hour, and long-term loyalty.
A dynamic global speaker, she also presents beyond dentistry at marketing and health events. As co-author of Culture Catalyst: Your Competitive Edge for Unleashing Unprecedented Company Growth & Fostering High-Performing, Engaged Teams, she shares how culture and leadership create high-performing, engaged teams. Passionate about giving back, she continues to transform the dental industry with innovative strategies and a commitment to excellence.
